United Airlines announced fourth quarter and full year 2021 financial results, achieving every major financial guidance target for the fourth quarter and setting a new Net Promoter Score (NPS) record in 2021, despite the Omicron variant impact. Bookings for spring travel and beyond remain strong, maintaining confidence in the 2023 and 2026 CASM-ex1 United Next targets.
Reported fourth quarter 2021 capacity down 23% compared to fourth quarter 2019.
Reported fourth quarter 2021 net loss of $0.6 billion, adjusted net loss of $0.5 billion.
Reported fourth quarter 2021 total operating revenue of $8.2 billion, down 25% compared to fourth quarter 2019.
Reported fourth quarter 2021 Total Revenue Per Available Seat Mile (TRASM) of down 3% compared to fourth quarter 2019.
Expects first quarter 2022 capacity to be down 16% to 18% versus first quarter 2019. Expects first quarter 2022 total operating revenue to be down 20% to 25% versus first quarter 2019. Expects first quarter 2022 CASM-ex1 to be up 14% to 15% compared to first quarter 2019.
Visualization of income flow from segment revenue to net income