Hagerty's Q3 2024 letter emphasizes the company's commitment to its members, strategic partnerships, and disciplined growth. With a high Net Promoter Score and increasing customer retention, Hagerty is focused on expanding its ecosystem and solidifying its position in the collector car market.
Hagerty has a Net Promoter Score of 82, indicating high customer satisfaction.
Customer retention is increasing, reaching 89% in 2024.
The company partners with 9 of the top 10 automotive insurers in the U.S.
Hagerty insures over 2.5 million vehicles and sees a total addressable market of 46 million collectible vehicles in the U.S.
The letter does not contain specific forward guidance but expresses optimism for the future.
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