Mar 31, 2022

ServiceNow Q1 2022 Earnings Report

ServiceNow's Q1 2022 earnings exceeded expectations across all metrics, with subscription revenues growing 26% year-over-year and the company raising its 2022 subscription revenues guidance.

Key Takeaways

ServiceNow reported strong Q1 2022 results, exceeding guidance across all metrics. Subscription revenues grew 26% year-over-year to $1,631 million, and total revenues increased 27% to $1,722 million. The company raised its mid-point of 2022 subscription revenues guidance and expects growth to accelerate year-over-year on a constant currency basis.

Subscription revenues reached $1,631 million, a 26% year-over-year increase (29% adjusted for constant currency).

Total revenues amounted to $1,722 million, reflecting a 27% year-over-year growth (29% adjusted for constant currency).

Current remaining performance obligations (cRPO) stood at $5.69 billion, representing a 29% year-over-year increase (30.5% adjusted for constant currency).

ServiceNow closed 52 transactions with over $1 million in net new annual contract value (NNACV), a 41% year-over-year growth.

Total Revenue
$1.72B
Previous year: $1.36B
+26.6%
EPS
$1.73
Previous year: $1.52
+13.8%
Customers with ACV > $1M
52
Previous year: 1.15K
-95.5%
Gross Profit
$1.35B
Previous year: $1.06B
+27.5%
Cash and Equivalents
$2.25B
Previous year: $1.82B
+23.7%
Free Cash Flow
$770M
Previous year: $620M
+24.2%
Total Assets
$11B
Previous year: $8.82B
+24.6%

ServiceNow

ServiceNow

ServiceNow Revenue by Segment

Forward Guidance

ServiceNow anticipates subscription revenues between $1,670 million and $1,675 million for Q2 2022, representing a 26% year-over-year growth (29% on a constant currency basis). The company projects a 22% operating margin for Q2 2022. For the full year 2022, ServiceNow expects subscription revenues between $7,025 million and $7,040 million, a 26% year-over-year increase (28.5% on a constant currency basis).

Positive Outlook

  • Subscription revenues are projected to grow 26% year-over-year in Q2 2022 (29% on a constant currency basis).
  • Full-year 2022 subscription revenue growth is expected to be 26% (28.5% on a constant currency basis).
  • The company forecasts a 22% operating margin for Q2 2022.
  • ServiceNow anticipates continued strong demand.
  • Company expects cRPO growth to reaccelerate quarter-over-quarter.

Challenges Ahead

  • An incremental strengthening of the U.S. dollar is expected to result in a $130 million currency headwind for 2022 subscription revenues.
  • Q2 2022 will experience between 1 and 2 points of increasing headwinds to cRPO growth due to a larger-than-average customer cohort renewing in Q4 2022.
  • Macro environment is complex.
  • There is a $135 million currency headwind for Q2 2022 cRPO.
  • Q3 2022 will experience between 1 and 2 points of increasing headwinds to cRPO growth as the contractual obligations wind down.

Revenue & Expenses

Visualization of income flow from segment revenue to net income