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Jun 30, 2024
ServiceNow Q2 2024 Earnings Report
ServiceNow outperformed expectations across all topline growth and profitability metrics in Q2 2024. The company raised its 2024 subscription revenues and operating margin guidance.
Key Takeaways
ServiceNow reported strong second-quarter results, exceeding guidance for topline growth and profitability. Subscription revenues grew by 23% year-over-year, and total revenues increased by 22%. The company raised its full-year subscription revenue guidance.
Subscription revenues reached $2.542 billion, a 23% increase year-over-year.
Total revenues amounted to $2.627 billion, representing 22% year-over-year growth.
Current remaining performance obligations (cRPO) totaled $8.78 billion, up 22% year-over-year.
The company now has 1,988 customers with more than $1 million in annual contract value (ACV), a 15% increase year-over-year.
ServiceNow
ServiceNow
ServiceNow Revenue by Segment
Revenue by Segment
Subscription Revenue
CapyFin.comProfessional services Revenue
CapyFin.com Forward Guidance
ServiceNow provided guidance for the third quarter and full year 2024.
Positive Outlook
- Third quarter subscription revenues are expected to be $2.660 to $2.665 billion, representing 20% to 20.5% year-over-year growth (20.5% in constant currency).
- Third quarter income from operations margin is expected to be 29.5%.
- Full-year subscription revenues are projected to be $10.575 to $10.585 billion, a 22% increase year-over-year.
- Full-year subscription gross profit margin is expected to be 84.5%.
- Full-year free cash flow margin is expected to be 31%.
Challenges Ahead
- Weighted-average shares used to compute diluted net income per share for Q3 is expected to be 209 million.
- Weighted-average shares used to compute diluted net income per share for full year is expected to be 208 million.
- Since March 31, 2024, ServiceNow has seen a strengthening of the U.S. dollar resulting in an incremental foreign exchange (“FX”) headwind of $20 million to 2024 subscription revenues when compared to our previous guidance provided on April 24, 2024.
- Guidance for GAAP subscription revenues and GAAP subscription revenues and cRPO growth rates are based on the 30-day average of foreign exchange rates for June 2024 for entities reporting in currencies other than U.S. Dollars.
- Numbers are rounded for presentation purposes and may not foot.
Revenue & Expenses
Visualization of income flow from segment revenue to net income