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Dec 31, 2024
ServiceNow Q4 2024 Earnings Report
ServiceNow's Q4 2024 earnings exceeded expectations, driven by strong growth in subscription revenues and strategic AI advancements.
Key Takeaways
ServiceNow reported strong Q4 2024 results, with subscription revenues up 21% year-over-year to $2.866 billion and total revenues reaching $2.957 billion, also a 21% increase. The company is focusing on AI-driven growth, with significant advancements in its platform and strategic partnerships.
Subscription revenues grew by 21% year-over-year, reaching $2.866 billion.
Total revenues increased by 21% year-over-year to $2.957 billion.
Current remaining performance obligations (cRPO) grew by 19% year-over-year to $10.27 billion.
The company has nearly 500 customers with ACV greater than $5 million, a 21% year-over-year increase.
Revenue by Segment
Forward Guidance
ServiceNow anticipates continued growth in subscription revenues and cRPO, with a focus on AI and data solutions. The company expects a foreign exchange headwind and is shifting its business model to include consumption-based monetization.
Positive Outlook
- Subscription revenues are projected to be between $2.995 billion and $3.000 billion in Q1 2025, representing 18.5% to 19% year-over-year growth.
- cRPO is expected to grow by 19.5% to 20.5% year-over-year in Q1 2025.
- The company is expanding its AI and data solutions, incorporating consumption-based monetization.
- ServiceNow is optimizing its go-to-market approach and creating more integrated solutions.
- Free cash flow margin is expected to expand incrementally.
Challenges Ahead
- An incremental strengthening of the U.S. dollar is expected to result in a foreign exchange headwind of approximately $175 million for 2025 subscription revenues.
- Q1 2025 will see $40 million in subscription revenues and $205 million for Q1 2025 cRPO impact from the FX headwind.
Revenue & Expenses
Visualization of income flow from segment revenue to net income
Historical Earnings Impact
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Avg. Return Before/After Earnings
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