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Twilio
🇺🇸 NYSE:TWLO
•
Dec 31, 2024

Twilio Q4 2024 Earnings Report

Twilio reported strong revenue growth and achieved its first-ever GAAP operating profit.

Key Takeaways

Twilio delivered 11% YoY revenue growth in Q4 2024, reaching $1.19 billion. The company achieved its first-ever GAAP operating profit at $13.7 million, while non-GAAP EPS increased to $1.00. Strong performance in Communications revenue offset a slight decline in the Segment business.

Twilio achieved its first-ever GAAP operating profit of $13.7 million.

Revenue grew 11% YoY, driven by a 12% increase in Communications revenue.

Non-GAAP EPS rose to $1.00, up from $0.86 in Q4 2023.

The company generated $93.5 million in free cash flow.

Total Revenue
$1.19B
Previous year: $1.08B
+11.0%
EPS
$1
Previous year: $0.86
+16.3%
Organic Revenue Growth
11%
Previous year: 10%
+10.0%
Dollar-Based Net Expansion Rate
106%
Previous year: 102%
+3.9%
Active Customer Accounts
325K
Previous year: 305K
+6.6%
Gross Profit
$600M
Previous year: $531M
+12.9%
Cash and Equivalents
$421M
Previous year: $4.01B
-89.5%
Free Cash Flow
$93.5M
Previous year: $266M
-64.8%
Total Assets
$9.87B
Previous year: $11.6B
-15.0%

Twilio Revenue

Twilio EPS

Twilio Revenue by Segment

Forward Guidance

Twilio expects revenue growth of 8-9% in Q1 2025, with strong non-GAAP operating income and cash flow projections.

Positive Outlook

  • Q1 2025 revenue guidance of $1.13B - $1.14B (+8% to +9% YoY).
  • Non-GAAP income from operations expected to reach $180M - $190M.
  • Strong free cash flow projection of $825M - $850M for FY 2025.
  • Continued focus on cost efficiencies and operational discipline.
  • Ongoing investment in AI and customer engagement solutions to drive growth.

Challenges Ahead

  • Segment revenue declined 1% YoY, showing weakness in the customer data platform business.
  • Bad debt expenses of $16.8M due to payment issues from a key Brazilian customer.
  • Cash and cash equivalents decreased from $656M to $421M YoY.
  • Slight decline in gross margin from 52.4% to 52.0%.
  • Macroeconomic conditions may impact enterprise customer spending in 2025.

Revenue & Expenses

Visualization of income flow from segment revenue to net income