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Dec 31, 2019
eGain Q2 2020 Earnings Report
eGain's Q2 2020 financial performance exceeded expectations, with SaaS revenue increasing by 19% year over year.
Key Takeaways
eGain reported solid financial results for Q2 2020, with both top and bottom line results surpassing guidance and Street consensus. SaaS revenue grew by 19% year-over-year, and the company announced a new OEM agreement with Avaya.
SaaS revenue was $14.0 million, up 19% year over year.
SaaS and professional services revenue was $15.9 million, up 16% year over year, comprising 87% of total revenue.
Total revenue was $18.2 million, up 3% year over year.
GAAP net income was $2.0 million, or $0.06 per share.
eGain
eGain
eGain Revenue by Segment
Revenue by Segment
SaaS Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
For the third quarter of fiscal 2020, eGain expects SaaS revenue of $13.8 million to $14.1 million, SaaS and professional services revenue of $15.5 million to $15.8 million, total revenue of $17.5 million to $17.8 million, and to generate non-GAAP net income of breakeven to $0.5 million, or $0.00 to $0.01 per diluted share.
Positive Outlook
- SaaS revenue of $13.8 million to $14.1 million
- SaaS and professional services revenue of $15.5 million to $15.8 million
- Total revenue of $17.5 million to $17.8 million
- Non-GAAP net income of breakeven to $0.5 million
- Non-GAAP EPS of $0.00 to $0.01 per diluted share
Revenue & Expenses
Visualization of income flow from segment revenue to net income