eGain Earnings Reports

eGain delivered solid Q1 results with revenue reaching $23.5M and a notable improvement in net income and EBITDA margin, supported by growth in its AI Knowledge Hub business.

eGain posted Q4 2025 revenue of $23.2M and net income of $30.9M, bolstered by a $29M tax benefit. SaaS revenue grew 6% YoY, while professional services declined. Operating margins and profitability improved significantly compared to the prior year.

eGain delivered a modest GAAP net income of $66,000 on $21 million in revenue for Q3 2025, with SaaS revenue declining 4% and professional services down 29% year-over-year. Despite revenue softness, the company achieved $2.2 million in operating cash flow and $765,000 in non-GAAP net income, maintaining a strong cash position.

eGain Corporation experienced a decline in financial performance for the three and six months ended December 31, 2024. Total revenue decreased by $1.4 million (6%) for the three-month period and $3.8 million (8%) for the six-month period. Net income also saw a significant drop, falling from $2.185 million to $671,000 for the three months and from $4.781 million to $1.323 million for the six months. This downturn was primarily attributed to a reduction in gross margin and an increase in research and development costs.

eGain reported a 10% decrease in total revenue year-over-year, with revenue totaling $21.8 million. GAAP net income was $652,000, or $0.02 per share, while non-GAAP net income was $1.3 million, or $0.04 per share. The company highlighted a 16% year-over-year increase in annual recurring revenue for AI Knowledge Hub customers.

eGain reported a decrease in total revenue to $22.5 million, a 9% year-over-year decline. GAAP net income also decreased to $1.5 million, or $0.05 per share, compared to $2.6 million, or $0.08 per share in Q4 2023. However, the company saw increased interest in AI Knowledge solutions, with new logo wins and RFPs up 50% in fiscal 2024.

eGain reported a decrease in total revenue but an increase in GAAP and non-GAAP net income. The company saw growth in new logo acquisition, particularly driven by its AI solution, AssistGPT™. While total revenue fell short of expectations, the company achieved enhanced profitability and solid operating cash flow.

eGain reported a GAAP net income of $2.2 million, or $0.07 per share, and a non-GAAP net income of $3.4 million, or $0.11 per share. Total revenue was $23.8 million, down 7% year over year.

eGain reported Q1 2024 financial results with revenue of $24.2 million, a GAAP net income of $2.6 million, and a non-GAAP net income of $3.8 million. The company's operating cash flow was $8.1 million, representing a 34% margin. eGain also extended its stock repurchase program.

eGain reported a strong finish to fiscal year 2023, with Q4 revenue up 5% year over year and GAAP net income of $2.6 million, a significant improvement from the previous year's net loss. The company's SaaS revenue grew by 10% year over year, and non-GAAP net income also saw substantial growth. eGain is optimistic about fiscal 2024, expecting generative AI to drive demand for its knowledge management platforms.

eGain reported Q3 fiscal year 2023 financial results, with total revenue of $23.0 million, a 4% decrease year-over-year, but a 1% decrease in constant currency. SaaS revenue was $20.9 million, up 1% year-over-year (up 3% in constant currency). GAAP net loss was $372,000, or $0.01 per share, while non-GAAP net income was $1.1 million, or $0.03 per share.

eGain announced financial results for its fiscal 2023 second quarter ended December 31, 2022. Total revenue was $25.6 million, up 11% year over year (15% in constant currency). GAAP net loss was $104,000, or $0.00 per share. Non-GAAP net income was $1.7 million, or $0.05 per share. Cash flow from operations was $7.4 million.

eGain announced record revenue for Q1 2023, exceeding guidance and street consensus. Total revenue was $24.8 million, up 15% year over year (20% in constant currency). GAAP net loss was $16,000, or $0.00 per share. Non-GAAP net income was $2.0 million, or $0.06 per share. The company also announced a $20 million stock repurchase plan.

eGain's Q4 2022 saw a 16% increase in total revenue year-over-year, reaching $23.5 million. However, the company experienced a GAAP net loss of $1.6 million, contrasting with a net income of $2.0 million in Q4 2021. Despite the net loss, SaaS revenue grew by 15% year-over-year, amounting to $20.6 million.

eGain reported a record revenue of $23.9 million, a 21% increase year over year. SaaS revenue also saw a 23% increase, reaching $20.7 million. The company's GAAP net loss was $615,000, or $0.02 per share, while non-GAAP net income was $2.4 million, or $0.07 per share.

eGain announced strong financial results for the second quarter of fiscal year 2022, with total revenue reaching $23.1 million, a 20% increase year-over-year, and SaaS revenue growing by 26% to $20.5 million.

eGain reported a record total revenue of $21.5 million, a 13% increase year over year, driven by a 20% increase in SaaS revenue. The company's GAAP net income was $551,000, or $0.02 per share, while non-GAAP net income was $2.7 million, or $0.08 per share.

eGain reported a solid financial performance for Q4 2021, with both top and bottom-line results surpassing expectations. SaaS revenue increased by 15% year-over-year, and total revenue grew by 6% year-over-year. Improved gross margins contributed to better-than-expected bottom-line results.

eGain reported strong financial results in Q3 2021, with SaaS revenue up 14% year over year and total revenue up 8% year over year. The company's SaaS logo wins were up more than 100% year over year, and the number of million-dollar SaaS customers grew by 63% year over year.

eGain reported a 15% increase in SaaS revenue, reaching $16.2 million, and a 6% increase in total revenue, amounting to $19.2 million for the fiscal 2021 second quarter. The company's SaaS logo wins doubled year-over-year for the second consecutive quarter, and subscription gross margin improved to 82%.

eGain reported an 11% increase in total revenue and a 29% increase in SaaS revenue year-over-year. The company's GAAP net income also increased from the previous year.

eGain announced financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020. SaaS revenue was $15.5 million, up 34% year over year. GAAP net income was $2.2 million, or $0.07 per share on a diluted basis. Non-GAAP net income was $2.7 million, or $0.08 per share on a diluted basis.

eGain announced financial results for its fiscal 2020 third quarter ended March 31, 2020. SaaS revenue was $14.8 million, up 26% year over year. GAAP net income was $1.9 million, or $0.06 per share, compared to GAAP net income of $1.4 million, or $0.05 per share, for Q3 2019.

eGain reported solid financial results for Q2 2020, with both top and bottom line results surpassing guidance and Street consensus. SaaS revenue grew by 19% year-over-year, and the company announced a new OEM agreement with Avaya.