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Jun 30, 2021

eGain Q4 2021 Earnings Report

eGain's Q4 2021 results showed solid financial performance, exceeding guidance and consensus, with increased SaaS revenue and improved gross margins.

Key Takeaways

eGain reported a solid financial performance for Q4 2021, with both top and bottom-line results surpassing expectations. SaaS revenue increased by 15% year-over-year, and total revenue grew by 6% year-over-year. Improved gross margins contributed to better-than-expected bottom-line results.

SaaS revenue increased by 15% year-over-year.

Total revenue grew by 6% year-over-year.

GAAP net income was $2.0 million, or $0.06 per share on a diluted basis.

Non-GAAP net income was $2.5 million, or $0.08 per share on a diluted basis.

Total Revenue
$20.2M
Previous year: $19M
+6.4%
EPS
$0.08
Previous year: $0.08
+0.0%
Operating cash flow
$8.9M
SaaS revenue decline
15%
Previous year: 34%
-55.9%
Gross Profit
$15.2M
Previous year: $14M
+8.3%
Cash and Equivalents
$63.2M
Previous year: $46.6M
+35.7%
Free Cash Flow
$8.81M
Previous year: $5.43M
+62.2%
Total Assets
$115M
Previous year: $93.7M
+22.3%

eGain

eGain

eGain Revenue by Segment

Forward Guidance

For the first quarter of fiscal 2022 ending September 30, 2021, eGain expects total revenue of between $20.9 million to $21.3 million, GAAP net income of breakeven to $1.0 million, and non-GAAP net income of $500,000 to $1.5 million.

Positive Outlook

  • Total revenue of between $20.9 million to $21.3 million, which would represent growth of 10% to 12% year over year.
  • GAAP net income of breakeven to $1.0 million, or $0.00 to $0.03 per share.
  • Non-GAAP net income of $500,000 to $1.5 million, or $0.02 to $0.05 per share.