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Mar 31
eGain Q3 2025 Earnings Report
eGain reported flat earnings in Q3 2025 with revenue declining 6% year-over-year while maintaining profitability and positive operating cash flow.
Key Takeaways
eGain delivered a modest GAAP net income of $66,000 on $21 million in revenue for Q3 2025, with SaaS revenue declining 4% and professional services down 29% year-over-year. Despite revenue softness, the company achieved $2.2 million in operating cash flow and $765,000 in non-GAAP net income, maintaining a strong cash position.
Total revenue was $21.0 million, down 6% YoY.
GAAP net income was $66,000, or $0.00 per share.
Non-GAAP net income was $765,000, or $0.03 per share.
Cash provided by operations totaled $2.2 million for the quarter.
eGain
eGain
eGain Revenue by Segment
Revenue by Segment
SaaS Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
eGain guided Q4 2025 revenue between $22.8M to $23.3M and raised full-year net income and non-GAAP income outlook despite trimming revenue expectations.
Positive Outlook
- Q4 revenue expected to increase to $22.8M–$23.3M
- GAAP net income for Q4 guided between $1.1M–$1.6M
- Full-year GAAP net income raised to $2.5M–$3.0M
- Full-year non-GAAP net income raised to $5.1M–$5.6M
- Maintained strong liquidity with $68.7M in cash
Challenges Ahead
- Full-year revenue guidance lowered to $88.0M–$88.5M
- Professional services revenue fell 29% YoY in Q3
- Gross profit decreased from prior year
- Non-GAAP income fell compared to Q3 2024
- Decline in cash balance compared to Q3 2024
Revenue & Expenses
Visualization of income flow from segment revenue to net income