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Jun 30, 2020

eGain Q4 2020 Earnings Report

eGain reported strong financial performance across the board for its fiscal 2020 fourth quarter and full year.

Key Takeaways

eGain announced financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020. SaaS revenue was $15.5 million, up 34% year over year. GAAP net income was $2.2 million, or $0.07 per share on a diluted basis. Non-GAAP net income was $2.7 million, or $0.08 per share on a diluted basis.

SaaS revenue was $15.5 million, up 34% year over year.

SaaS and professional services revenue was $17.2 million, up 30% year over year and comprised 91% of total revenue.

Total revenue was $19.0 million, up 13% year over year.

GAAP net income was $2.2 million, or $0.07 per share on a diluted basis.

Total Revenue
$19M
Previous year: $16.8M
+13.1%
EPS
$0.08
Previous year: $0.02
+300.0%
SaaS revenue decline
34%
Gross Profit
$14M
Previous year: $11.1M
+26.7%
Cash and Equivalents
$46.6M
Previous year: $31.9M
+46.3%
Free Cash Flow
$5.43M
Previous year: -$1.14M
-575.6%
Total Assets
$93.7M
Previous year: $78.1M
+19.9%

eGain

eGain

eGain Revenue by Segment

Forward Guidance

For the first quarter of fiscal 2021 ending September 30, 2020, eGain expects SaaS revenue of between $15.5 million to $16.0 million, total revenue of $18.6 million to $19.3 million, GAAP net income of $1.1 million to $2.1 million, and Non-GAAP net income of $1.6 million to $2.6 million.

Positive Outlook

  • SaaS revenue of between $15.5 million to $16.0 million, which would represent growth between 25% and 29% year over year
  • SaaS and professional services revenue of between $17.0 million and $17.6 million, which would represent growth of between 21% and 25% year over year
  • Total revenue of $18.6 million to $19.3 million, which would represent growth between 8% and 12% year over year
  • GAAP net income of $1.1 million to $2.1 million, or $0.03 to $0.06 per share on a diluted basis
  • Non-GAAP net income of $1.6 million to $2.6 million, or $0.05 to $0.08 per share on a diluted basis