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Dec 31, 2020
eGain Q2 2021 Earnings Report
eGain delivered solid results with healthy SaaS revenue growth and expanding gross margins.
Key Takeaways
eGain reported a 15% increase in SaaS revenue, reaching $16.2 million, and a 6% increase in total revenue, amounting to $19.2 million for the fiscal 2021 second quarter. The company's SaaS logo wins doubled year-over-year for the second consecutive quarter, and subscription gross margin improved to 82%.
SaaS revenue increased by 15% year-over-year, reaching $16.2 million.
Total revenue grew by 6% year-over-year to $19.2 million.
Subscription gross margin improved to 82%, up 400 basis points year-over-year.
GAAP net income was $1.6 million, or $0.05 per diluted share.
Revenue by Segment
Forward Guidance
For the third quarter of fiscal 2021 ending March 31, 2021, eGain expects SaaS revenue of between $15.8 million to $16.3 million and total revenue of between $18.3 million to $18.8 million.
Positive Outlook
- SaaS revenue of between $15.8 million to $16.3 million
- Total revenue of between $18.3 million to $18.8 million
Challenges Ahead
- GAAP net loss of $500,000 to $1.5 million, or $(0.02) to $(0.05) per share.
- Non-GAAP net loss of breakeven to $1.0 million, or $0.00 per basic share to $(0.03) per share.
- Includes an expected $300,000 sequential decline in SaaS revenue due to fewer days in the fiscal third quarter than in the second quarter.
- Includes an expected $400,000 sequential decline in SaaS revenue due to seasonal volume increases in the second quarter that are not expected to repeat in the fiscal third quarter.
- Includes stock-based compensation expense of approximately $500,000.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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