Loading...
•
Dec 31, 2020
eGain Q2 2021 Earnings Report
eGain delivered solid results with healthy SaaS revenue growth and expanding gross margins.
Key Takeaways
eGain reported a 15% increase in SaaS revenue, reaching $16.2 million, and a 6% increase in total revenue, amounting to $19.2 million for the fiscal 2021 second quarter. The company's SaaS logo wins doubled year-over-year for the second consecutive quarter, and subscription gross margin improved to 82%.
SaaS revenue increased by 15% year-over-year, reaching $16.2 million.
Total revenue grew by 6% year-over-year to $19.2 million.
Subscription gross margin improved to 82%, up 400 basis points year-over-year.
GAAP net income was $1.6 million, or $0.05 per diluted share.
eGain
eGain
eGain Revenue by Segment
Revenue by Segment
Professional Services Revenue
CapyFin.com Forward Guidance
For the third quarter of fiscal 2021 ending March 31, 2021, eGain expects SaaS revenue of between $15.8 million to $16.3 million and total revenue of between $18.3 million to $18.8 million.
Positive Outlook
- SaaS revenue of between $15.8 million to $16.3 million
- Total revenue of between $18.3 million to $18.8 million
Challenges Ahead
- GAAP net loss of $500,000 to $1.5 million, or $(0.02) to $(0.05) per share.
- Non-GAAP net loss of breakeven to $1.0 million, or $0.00 per basic share to $(0.03) per share.
- Includes an expected $300,000 sequential decline in SaaS revenue due to fewer days in the fiscal third quarter than in the second quarter.
- Includes an expected $400,000 sequential decline in SaaS revenue due to seasonal volume increases in the second quarter that are not expected to repeat in the fiscal third quarter.
- Includes stock-based compensation expense of approximately $500,000.