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Jun 30, 2024
eGain Q4 2024 Earnings Report
eGain's Q4 2024 financial performance reflected a decrease in revenue and net income compared to the same period last year, alongside increased adoption of AI Knowledge solutions.
Key Takeaways
eGain reported a decrease in total revenue to $22.5 million, a 9% year-over-year decline. GAAP net income also decreased to $1.5 million, or $0.05 per share, compared to $2.6 million, or $0.08 per share in Q4 2023. However, the company saw increased interest in AI Knowledge solutions, with new logo wins and RFPs up 50% in fiscal 2024.
Total revenue decreased by 9% year-over-year, reaching $22.5 million.
GAAP net income was $1.5 million, or $0.05 per share, down from $2.6 million, or $0.08 per share in Q4 2023.
Non-GAAP net income was $2.5 million, or $0.08 per share, compared to $3.6 million, or $0.11 per share in Q4 2023.
New logo wins and RFPs for AI Knowledge increased by 50% in fiscal 2024.
eGain
eGain
eGain Revenue by Segment
Revenue by Segment
SaaS Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
eGain anticipates revenue between $21.4 million and $21.8 million for the first quarter of fiscal year 2025. They also anticipate a GAAP net loss between $400,000 and $1.3 million, or $0.01 to $0.05 per share, and a non-GAAP net loss of $400,000 to a net income of $500,000, or $(0.01) to $0.02 per share.
Positive Outlook
- Total revenue is expected to be between $21.4 million to $21.8 million.
- Weighted average shares outstanding are expected to be approximately 29.3 million for the first quarter of fiscal 2025
- Non-GAAP net loss of $400,000 to net income of $500,000, or $(0.01) to $0.02 per share.
- Total revenue of between $92.0 million to $93.0 million for the full fiscal year 2025
- Weighted average shares outstanding are expected to be approximately 29.7 million for the full fiscal year 2025.
Challenges Ahead
- GAAP net loss of $400,000 to $1.3 million, or $0.01 to $0.05 per share.
- Includes stock-based compensation expense of approximately $900,000.
- Includes depreciation and amortization of approximately $120,000.
- GAAP net income of breakeven to $1.0 million, or $0.00 to $0.03 per share for the full fiscal year 2025
- Non-GAAP net income of $5.0 million to $6.0 million, or $0.17 to $0.20 per share for the full fiscal year 2025
Revenue & Expenses
Visualization of income flow from segment revenue to net income