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Dec 31, 2023

eGain Q2 2024 Earnings Report

eGain's profitability grew, and new logos increased due to the AssistGPT AI offering.

Key Takeaways

eGain reported a GAAP net income of $2.2 million, or $0.07 per share, and a non-GAAP net income of $3.4 million, or $0.11 per share. Total revenue was $23.8 million, down 7% year over year.

Total revenue was $23.8 million, down 7% year over year.

GAAP net income was $2.2 million, or $0.07 per share, up from a GAAP net loss of $104,000 in Q2 2023.

Non-GAAP net income was $3.4 million, or $0.11 per share, up from a non-GAAP net income of $1.7 million in Q2 2023.

Total cash and cash equivalents were $86.8 million, up from $79.8 million in Q1 2024.

Total Revenue
$23.8M
Previous year: $25.6M
-7.0%
EPS
$0.11
Previous year: $0.05
+120.0%
Gross Profit
$16.8M
Cash and Equivalents
$86.8M
Previous year: $80.9M
+7.4%
Free Cash Flow
$7.59M
Total Assets
$125M

eGain

eGain

eGain Revenue by Segment

Forward Guidance

For the third quarter of fiscal 2024, eGain expects total revenue between $22.6 million and $23.0 million, GAAP net income between $400,000 and $1.0 million, and non-GAAP net income between $1.6 million and $2.2 million.

Positive Outlook

  • Total revenue of between $22.6 million to $23.0 million.
  • GAAP net income of $400,000 to $1.0 million, or $0.01 to $0.03 per share.
  • Includes stock-based compensation expense of approximately $1.2 million.
  • Includes depreciation and amortization of approximately $100,000.
  • Non-GAAP net income of $1.6 million to $2.2 million, or $0.05 to $0.07 per share.