LivePerson Q1 2025 Earnings Report
Key Takeaways
LivePerson announced financial results for the first quarter of 2025, with total revenue of $64.7 million, a decrease of 24.0% year-over-year. The company reported a net loss of $14.1 million and adjusted EBITDA of $0.2 million. LivePerson signed 50 deals in the quarter, including 5 new customers, and saw a slight increase in trailing-twelve-months average revenue per enterprise and mid-market customer.
Total revenue for Q1 2025 was $64.7 million, a 24.0% decrease compared to Q1 2024.
Net loss for Q1 2025 was $14.1 million, an improvement from a $35.6 million net loss in Q1 2024.
Adjusted EBITDA for Q1 2025 was $0.2 million, compared to $0.5 million in Q1 2024.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 2.4% to $640,000.
LivePerson
LivePerson
LivePerson Revenue by Segment
Forward Guidance
For the second quarter of 2025, LivePerson expects total revenue between $57 million and $60 million and adjusted EBITDA between $(4) million and $(2) million. For the full year 2025, total revenue is expected to be between $240 million and $255 million, with adjusted EBITDA between $(14) million and $0 million. These full-year expectations are unchanged from the previous forecast.
Positive Outlook
- Expected recurring revenue to represent 93% of total revenue in Q2 2025 and full year 2025.
- Full year 2025 revenue and Adjusted EBITDA expectations remain unchanged.
- Guidance for Q2 2025 Adjusted EBITDA shows a potential improvement compared to Q1 2025 Adjusted EBITDA.
- Company is advancing strategic partnerships.
- Continued growth in the adoption of Generative AI suite among enterprise customers.
Challenges Ahead
- Expected total revenue decrease year-over-year for Q2 2025 (-29% to -25%).
- Expected total revenue decrease year-over-year for full year 2025 (-23% to -18%).
- Adjusted EBITDA is expected to be negative for Q2 2025.
- Adjusted EBITDA is expected to be negative for the full year 2025 at the low end of the guidance range.
- New deal complexity associated with AI risk and compliance is being observed.