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Mar 31
LivePerson Q1 2025 Earnings Report
Reported financial results for the first quarter ended March 31, 2025.
Key Takeaways
LivePerson announced financial results for the first quarter of 2025, with total revenue of $64.7 million, a decrease of 24.0% year-over-year. The company reported a net loss of $14.1 million and adjusted EBITDA of $0.2 million. LivePerson signed 50 deals in the quarter, including 5 new customers, and saw a slight increase in trailing-twelve-months average revenue per enterprise and mid-market customer.
Total revenue for Q1 2025 was $64.7 million, a 24.0% decrease compared to Q1 2024.
Net loss for Q1 2025 was $14.1 million, an improvement from a $35.6 million net loss in Q1 2024.
Adjusted EBITDA for Q1 2025 was $0.2 million, compared to $0.5 million in Q1 2024.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 2.4% to $640,000.
LivePerson
LivePerson
LivePerson Revenue by Segment
Revenue by Segment
Hosted Services Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
For the second quarter of 2025, LivePerson expects total revenue between $57 million and $60 million and adjusted EBITDA between $(4) million and $(2) million. For the full year 2025, total revenue is expected to be between $240 million and $255 million, with adjusted EBITDA between $(14) million and $0 million. These full-year expectations are unchanged from the previous forecast.
Positive Outlook
- Expected recurring revenue to represent 93% of total revenue in Q2 2025 and full year 2025.
- Full year 2025 revenue and Adjusted EBITDA expectations remain unchanged.
- Guidance for Q2 2025 Adjusted EBITDA shows a potential improvement compared to Q1 2025 Adjusted EBITDA.
- Company is advancing strategic partnerships.
- Continued growth in the adoption of Generative AI suite among enterprise customers.
Challenges Ahead
- Expected total revenue decrease year-over-year for Q2 2025 (-29% to -25%).
- Expected total revenue decrease year-over-year for full year 2025 (-23% to -18%).
- Adjusted EBITDA is expected to be negative for Q2 2025.
- Adjusted EBITDA is expected to be negative for the full year 2025 at the low end of the guidance range.
- New deal complexity associated with AI risk and compliance is being observed.