LivePerson Q2 2021 Earnings Report
Key Takeaways
LivePerson announced strong Q2 2021 financial results, achieving record revenue of $119.6 million, a 31% year-over-year increase. The company saw significant growth in new customer contracts and average revenue per enterprise customer. They are increasing investment in go-to-market capacity, expecting at least 27% growth in 2022.
Total revenue for Q2 2021 was $119.6 million, a 31% increase compared to the same period last year.
Business operations revenue increased 31% year-over-year to $109.8 million, while consumer operations revenue increased 29% year-over-year to $9.8 million.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 35% to $535,000.
The company signed four seven-figure deals and 105 deals in total, with 29 new and 76 existing customer contracts.
LivePerson
LivePerson
LivePerson Revenue by Segment
Forward Guidance
LivePerson updated its revenue guidance for full year 2021 to a range of $464.0 million to $471.0 million, and third quarter revenue guidance range is $117.0 million to $119.0 million. The company is updating its guidance for 2021 adjusted EBITDA to a range of $14.8 million to $22.8 million.
Positive Outlook
- Full year revenue guidance increased to $464.0 million - $471.0 million.
- Targeting full year growth of 26.5% to 28.5%.
- Third quarter revenue guidance range is $117.0 million to $119.0 million
- Third quarter adjusted EBITDA in a range of $4.0 million to $8.0 million
- Fully diluted share count (in millions) 75.6
Challenges Ahead
- GAAP net loss per share $(0.55) - $(0.49)
- Adjusted operating loss (in millions) $(5.5) - $(1.5)
- GAAP net loss per share $(2.02) - $(1.90)
- Adjusted operating (loss)/income (in millions) $(17.6) - $(9.6)
- Adjusted EBITDA (in millions) $14.8 - $22.8