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Dec 31, 2020
LivePerson Q4 2020 Earnings Report
Achieved first $100 million revenue quarter with 29% revenue growth.
Key Takeaways
LivePerson announced strong Q4 2020 results, achieving its first $100 million revenue quarter with 29% growth and signing 10 seven-figure deals. The company exceeded guidance and is positioned for revenue acceleration in 2021.
Total revenue was $102.1 million, up 29% year-over-year.
B2B revenue increased 29% year-over-year to $94.1 million.
Signed 10 seven-figure deals in the fourth quarter.
Trailing-twelve-month average revenue per enterprise and mid-market customer increased by 35% to approximately $465,000.
LivePerson
LivePerson
LivePerson Revenue by Segment
Revenue by Segment
Hosted Services Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
LivePerson is targeting a revenue range of $458 million to $466 million, or 25% to 27% revenue growth in 2021. The Company is guiding for first quarter revenue growth of 32% to 33% to a range of $103 million to $104 million.
Positive Outlook
- Targeting revenue growth of 25% to 27% in 2021.
- Guiding for first quarter revenue growth of 32% to 33%.
- Expecting to accelerate investments in go-to-market capacity.
- Expecting to accelerate investments in product development.
- Continuing to realize efficiency gains from internal automation.
Challenges Ahead
- Expecting to accelerate investments in go-to-market capacity in the first half of 2021.
- Expecting to accelerate investments in product development in the first half of 2021.
- Guiding for 2021 adjusted EBITDA range of $33.5 million to $41.5 million or 7% to 9% margin.
- First quarter adjusted EBITDA is estimated to be in a range of $5.0 million to $7.0 million or 5% to 7% margin.
- Estimated IP litigation and consulting expenses of approximately $3.5 million ($0.05 per share) and severance and restructuring of $6.0 million ($0.08 per share)
Revenue & Expenses
Visualization of income flow from segment revenue to net income