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Dec 31, 2021
LivePerson Q4 2021 Earnings Report
LivePerson announced Q4 2021 financial results, with revenue growth and strategic advancements.
Key Takeaways
LivePerson reported a 21% year-over-year increase in Q4 revenue, reaching $123.8 million. The company signed seven seven-figure deals and 107 deals in total. Net loss for the quarter was $49.9 million, or $0.70 per share, while adjusted EBITDA was $(4.4) million. They expect 2022 to mark the next leg of our strategy to drive profitable growth within our core, our new voice AI capabilities, and our expansion into the space of AI assisted healthcare.
Q4 revenue increased by 21% year-over-year to $123.8 million.
Signed seven seven-figure deals and 107 deals in total during the quarter.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 31% to $610,000.
Q4 automated messaging growth of 44% year-over-year.
LivePerson
LivePerson
Forward Guidance
The Company is issuing a 2022 revenue guidance range of $544.8 million to $563.3 million, or 16.0% to 20.0% growth year-over-year. The revenue guidance range for the first quarter is $124.6 million to $126.8 million, or 15.5% to 17.5% growth year-over-year. The Company is also issuing a 2022 adjusted EBITDA guidance range of $(20.0) million to $0.0 million, or a (3.7)% to 0.0% adjusted EBITDA margin, a non-GAAP financial metric. The Company is guiding for first quarter adjusted EBITDA in a range of $(26.1) million to $(21.8) million or a (20.9)% to (17.2)% adjusted EBITDA margin.
Positive Outlook
- 2022 revenue guidance range of $544.8 million to $563.3 million, or 16.0% to 20.0% growth year-over-year.
- First quarter revenue guidance range is $124.6 million to $126.8 million, or 15.5% to 17.5% growth year-over-year.
- Guiding for first quarter adjusted EBITDA in a range of $(26.1) million to $(21.8) million
- Guiding to non-GAAP gross margin of 67% to 70% for the full year 2022
- Guiding to non-GAAP gross margin of 65% to 66% for the first quarter of 2022.
Challenges Ahead
- 2022 adjusted EBITDA guidance range of $(20.0) million to $0.0 million
- First quarter adjusted EBITDA in a range of $(26.1) million to $(21.8) million
- Evolving macroeconomic environment
- Shifts in consumer shopping behavior in our Gainshare business
- Government policy on COVID-19 testing