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Dec 31, 2024
LivePerson Q4 2024 Earnings Report
LivePerson reported a decline in revenue and a widened net loss for Q4 2024.
Key Takeaways
LivePerson reported Q4 2024 revenue of $73.2 million, a 23.3% decline from the prior year due to customer cancellations and downsells. The company posted a net loss of $112.1 million, significantly wider than the $40.5 million loss in Q4 2023. Despite this, adjusted EBITDA improved to $8.1 million, and adjusted operating income turned positive at $1.0 million. The company continues its strategic transformation, focusing on AI-driven solutions and customer retention.
Total revenue for Q4 2024 was $73.2 million, down 23.3% year-over-year.
Net loss widened to $112.1 million, compared to a loss of $40.5 million in Q4 2023.
Adjusted EBITDA improved to $8.1 million from $3.7 million in Q4 2023.
Cash and cash equivalents stood at $183.2 million as of December 31, 2024.
Revenue by Segment
Forward Guidance
LivePerson expects continued revenue pressure in Q1 2025 but aims for operational improvements and efficiency gains.
Positive Outlook
- AI-driven solutions gaining traction among enterprise clients.
- Expanding partnerships with major financial and retail brands.
- Focus on customer retention and expansion showing early signs of success.
- Continued improvement in adjusted EBITDA expected in 2025.
- Sustained cash reserves to support transformation initiatives.
Challenges Ahead
- Revenue expected to decline 26%-24% in Q1 2025.
- Net loss likely to persist due to restructuring and transition costs.
- Ongoing impact from customer downsells and cancellations.
- Profitability challenges in the near term despite cost-cutting measures.
Revenue & Expenses
Visualization of income flow from segment revenue to net income
Historical Earnings Impact
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Avg. Return Before/After Earnings
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