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Dec 31, 2024

Crawford Q4 2024 Earnings Report

Crawford & Company reported record revenues for Q4 2024, driven by growth across all business segments, with notable strength in International Operations and Platform Solutions.

Key Takeaways

Crawford & Company posted Q4 2024 revenue of $347.3 million, marking a 17% year-over-year increase. Net income reached $5.7 million, recovering from a $0.8 million loss in the previous year. Adjusted EPS was $0.19, up from $0.06. The company's performance was bolstered by increased claims activity following major hurricanes and continued strength in its Broadspire segment.

Revenue rose 17% YoY to $347.3 million.

Net income improved to $5.7 million from a $0.8 million loss.

Adjusted EPS increased to $0.19, up from $0.06 last year.

Platform Solutions segment revenue surged 55.1% YoY.

Total Revenue
$347M
Previous year: $309M
+12.3%
EPS
$0.19
Previous year: $0.07
+171.4%
Adjusted EBITDA
$27.9M
Previous year: $15.7M
+77.4%
Operating Margin
5.4%
Previous year: 2.6%
+107.7%
Cash and Equivalents
$55.4M
Previous year: $58.4M
-5.1%
Total Assets
$804M
Previous year: $799M
+0.6%

Crawford

Crawford

Crawford Revenue by Geographic Location

Forward Guidance

Crawford & Company expects continued revenue growth in 2025, with improving margins and enhanced operational efficiency. Expansion in international markets and technology investments are key strategic priorities.

Positive Outlook

  • Revenue growth expected across all major business segments.
  • Continued improvement in adjusted operating earnings and EBITDA.
  • Further expansion of technology-driven claims processing solutions.
  • Growing demand for third-party administration services in Broadspire.
  • Strengthening international presence in key markets.

Challenges Ahead

  • Potential volatility in claims activity due to unpredictable weather events.
  • Higher SG&A expenses expected due to increased technology investments.
  • Foreign exchange fluctuations may impact international earnings.
  • Competitive pressures in the insurance outsourcing industry.
  • Macroeconomic conditions could affect overall claims volumes.