Jun 30, 2021

ServiceNow Q2 2021 Earnings Report

Reported strong financial results for Q2 2021, exceeding guidance across all metrics and raising full-year guidance.

Key Takeaways

ServiceNow announced its Q2 2021 financial results, with subscription revenues reaching $1,330 million, a 31% year-over-year growth. The company's current remaining performance obligations (cRPO) stood at $4.7 billion, representing a 34% year-over-year increase. ServiceNow now has 1,201 customers with over $1 million in annual contract value, marking a 25% year-over-year growth in this customer segment.

Subscription revenues reached $1,330 million, representing 31% year-over-year growth (27% adjusted for constant currency).

Current remaining performance obligations (cRPO) totaled $4.7 billion, a 34% year-over-year increase (31% adjusted for constant currency).

The company has 1,201 customers with over $1 million in annual contract value, reflecting a 25% year-over-year growth.

ServiceNow acquired Lightstep to enhance digital transformation capabilities with insight-driven workflows.

Total Revenue
$1.41B
Previous year: $1.07B
+31.6%
EPS
$1.42
Previous year: $1.23
+15.4%
Customers with >$1M ACV
1.2K
Previous year: 961
+25.0%
Gross Profit
$1.08B
Previous year: $838M
+28.9%
Cash and Equivalents
$1.36B
Previous year: $837M
+62.7%
Free Cash Flow
$209M
Previous year: $257M
-18.7%
Total Assets
$9.19B
Previous year: $6.52B
+40.9%

ServiceNow

ServiceNow

ServiceNow Revenue by Segment

Forward Guidance

ServiceNow provided guidance for the third quarter and full year 2021.

Positive Outlook

  • Third quarter subscription revenues are expected to be $1,400 - $1,405 million, representing 28%-29% year-over-year growth.
  • Third quarter subscription billings are projected to be $1,320 - $1,325 million, representing 22%-23% year-over-year growth.
  • The company anticipates a 30% year-over-year growth in cRPO for the third quarter.
  • The company projects a non-GAAP operating margin of 23.0% for the third quarter.
  • Full-year subscription revenues are forecasted to be $5,530 - $5,540 million, a 29% increase year-over-year.