Five9 Q4 2024 Earnings Report
Key Takeaways
Five9 delivered a record Q4 2024, with revenue increasing 17% to $278.7 million, driven by a 19% rise in subscription revenue. GAAP net income reached $11.6 million, compared to a net loss in Q4 2023. Non-GAAP net income rose to $60.3 million, and adjusted EBITDA hit a record $64.3 million. The company continues to expand its AI-powered CX platform, driving long-term growth.
Q4 2024 revenue grew 17% year-over-year to $278.7 million.
GAAP net income improved to $11.6 million from a net loss in Q4 2023.
Non-GAAP EPS increased to $0.79, up from $0.61 in Q4 2023.
Record adjusted EBITDA of $64.3 million, representing 23.1% of revenue.
Five9 Revenue
Five9 EPS
Five9 Revenue by Geographic Location
Forward Guidance
Five9 anticipates continued growth in 2025, supported by increased adoption of its AI-powered platform and expansion in international markets.
Positive Outlook
- FY 2025 revenue guidance of $1.140B to $1.144B, representing continued growth.
- Q1 2025 revenue guidance between $271.5M and $272.5M.
- Non-GAAP EPS for FY 2025 expected to be between $2.58 and $2.62.
- Subscription revenue growth expected to outpace overall revenue growth.
- Strong enterprise AI revenue growth, up 46% YoY in Q4 2024.
Challenges Ahead
- GAAP net income expected to remain low due to continued investment in AI.
- Potential macroeconomic headwinds impacting customer spending.
- Higher cost structure due to ongoing R&D and expansion initiatives.
- International market growth faces potential regulatory challenges.
- Foreign exchange fluctuations could impact revenue from international operations.
Revenue & Expenses
Visualization of income flow from segment revenue to net income