Mar 31, 2023

Freshworks Q1 2023 Earnings Report

Freshworks' Q1 2023 revenue increased by 20% year-over-year, reaching $137.7 million, and the company achieved its first quarter of non-GAAP operating profit as a public entity.

Key Takeaways

Freshworks reported a strong first quarter in 2023, exceeding financial estimates with 20% year-over-year revenue growth (23% in constant currency) and achieving its first non-GAAP operating profit as a public company. The company also demonstrated improved business efficiency with positive free cash flow.

Revenue reached $137.7 million, a 20% increase year-over-year (23% adjusting for constant currency).

Non-GAAP income from operations was $3.9 million, marking the first profitable quarter as a public company.

Free cash flow improved to $9.1 million.

The number of customers contributing more than $5,000 in ARR increased by 18% year-over-year.

Total Revenue
$138M
Previous year: $115M
+20.1%
EPS
$0.03
Previous year: -$0.01
-400.0%
Customers Paying >$5k ARR
18.44K
Previous year: 15.64K
+17.9%
Net Dollar Retention Rate
107%
Previous year: 115%
-7.0%
Gross Profit
$112M
Previous year: $92.2M
+21.9%
Cash and Equivalents
$344M
Previous year: $603M
-42.9%
Free Cash Flow
$9.1M
Previous year: -$1.4M
-749.7%
Total Assets
$1.39B
Previous year: $1.39B
+0.0%

Freshworks

Freshworks

Forward Guidance

Freshworks provided revenue and non-GAAP operating income guidance for Q2 2023 and full year 2023.

Positive Outlook

  • Q2 2023 revenue is expected to be between $140.0 million and $142.5 million, representing year-over-year growth of 15% - 17% (16% - 18% adjusting for constant currency).
  • Q2 2023 non-GAAP income (loss) from operations is expected to be between $(2.0) million and $0.0 million.
  • Q2 2023 non-GAAP net income per share is expected to be between $0.00 and $0.02.
  • Full year 2023 revenue is expected to be between $580.0 million and $592.5 million, representing year-over-year growth of 16% - 19% (17% - 19% adjusting for constant currency).
  • Full year 2023 non-GAAP income from operations is expected to be between $2.0 million and $8.0 million.

Challenges Ahead

  • Q2 2023 non-GAAP income (loss) from operations is expected to be between $(2.0) million and $0.0 million.
  • There is uncertainty and potential variability of expenses that may be incurred in the future.
  • Estimates are based on current market conditions and expectations which are subject to change.
  • Estimates are subject to various important cautionary factors referenced in the section entitled “Forward-Looking Statements”.
  • Actual results may differ materially.