Sep 30, 2023

Freshworks Q3 2023 Earnings Report

Freshworks' Q3 2023 earnings exceeded estimates, driven by product innovation and improved profitability.

Key Takeaways

Freshworks reported a solid third quarter with revenue growth of 19% year-over-year. The company demonstrated improved business efficiency with positive net cash flow from operating activities and free cash flow. They are raising full year 2023 financial outlook midpoint for non-GAAP operating profit to $40 million.

Total revenue was $153.6 million, a 19% increase compared to Q3 2022.

GAAP loss from operations was $(38.7) million, an improvement from $(58.3) million in Q3 2022.

Non-GAAP income from operations was $17.4 million, compared to a $(3.1) million loss in Q3 2022.

Free cash flow was $22.1 million, compared to $(7.2) million in Q3 2022.

Total Revenue
$154M
Previous year: $129M
+19.3%
EPS
$0.08
Previous year: -$0.01
-900.0%
Customers Paying >$5k ARR
19.55K
Previous year: 16.71K
+17.0%
Net Dollar Retention Rate
108%
Previous year: 107%
+0.9%
Gross Profit
$127M
Previous year: $105M
+21.7%
Cash and Equivalents
$458M
Previous year: $432M
+6.0%
Free Cash Flow
$22.1M
Previous year: -$7.2M
-406.9%
Total Assets
$1.42B
Previous year: $1.36B
+4.0%

Freshworks

Freshworks

Forward Guidance

Freshworks is providing estimates for the fourth quarter and full year 2023 based on current market conditions and expectations.

Positive Outlook

  • Fourth Quarter 2023 Revenue: $156.7 - $159.3 million
  • Fourth Quarter 2023 Year-over-year growth: 18% - 20%
  • Fourth Quarter 2023 Non-GAAP income from operations: $5.5 - $8.5 million
  • Fourth Quarter 2023 Non-GAAP net income per share: $0.04 - $0.06
  • Full Year 2023 Revenue: $593.0 - $595.5 million

Challenges Ahead

  • Full Year 2023 Year-over-year growth: 19% - 20%
  • Full Year 2023 Non-GAAP income from operations: $38.5 - $41.5 million
  • Full Year 2023 Non-GAAP net income per share: $0.23 - $0.25
  • Estimates are subject to various important cautionary factors
  • Have not reconciled our estimates for non-GAAP financial measures to GAAP due to the uncertainty and potential variability of expenses that may be incurred in the future.