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Dec 31, 2024
Freshworks Q4 2024 Earnings Report
Key Takeaways
Freshworks delivered a strong Q4 2024 with revenue growing 22% year-over-year to $194.6 million. The company reduced its GAAP operating loss and significantly increased its non-GAAP income from operations. Non-GAAP diluted EPS was $0.14, up from $0.08 a year ago. Adjusted free cash flow improved to $41.7 million.
Freshworks
Freshworks
Forward Guidance
Freshworks expects revenue between $190.0 million and $193.0 million in Q1 2025, reflecting a 15-17% YoY growth. Non-GAAP income from operations is expected to range between $32.5 million and $34.5 million, while non-GAAP EPS is projected between $0.12 and $0.14.
Positive Outlook
- Strong revenue growth projected between 15% and 17%
- Continued expansion in customer base
- Positive free cash flow outlook
- Non-GAAP operating income expected to improve
- Operational efficiency initiatives yielding results
Challenges Ahead
- Decline in net dollar retention rate
- GAAP operating loss remains a concern
- Ongoing restructuring costs impacting profitability
- Foreign exchange fluctuations affecting revenue visibility
- Competitive pressures from established SaaS providers