Mar 31, 2024

Freshworks Q1 2024 Earnings Report

Freshworks reported a 20% year-over-year revenue growth and improved business efficiency with $40.6 million in net cash provided by operating activities.

Key Takeaways

Freshworks reported a strong first quarter with a 20% increase in revenue year-over-year, reaching $165.1 million. The company also demonstrated improved profitability and generated a strong free cash flow of $38.7 million.

First quarter revenue grew 20% year-over-year, 19% adjusting for constant currency.

GAAP loss from operations was $(32.2) million, compared to $(48.1) million in the first quarter of 2023.

Non-GAAP income from operations was $21.8 million, compared to $3.9 million in the first quarter of 2023.

Free cash flow was $38.7 million, compared to $9.1 million in the first quarter of 2023.

Total Revenue
$165M
Previous year: $138M
+19.9%
EPS
$0.1
Previous year: $0.03
+233.3%
Customers Paying >$5k ARR
20.55K
Previous year: 18.44K
+11.4%
Net Dollar Retention Rate
106%
Previous year: 107%
-0.9%
Gross Profit
$139M
Previous year: $112M
+23.8%
Cash and Equivalents
$468M
Previous year: $344M
+35.9%
Free Cash Flow
$38.7M
Previous year: $9.1M
+325.5%
Total Assets
$1.47B
Previous year: $1.39B
+5.5%

Freshworks

Freshworks

Forward Guidance

Freshworks provided estimates for the second quarter and full year 2024 based on current market conditions and expectations. Revenue and non-GAAP income from operations are based on exchange rates as of April 26, 2024 for currencies other than USD.

Positive Outlook

  • Second Quarter 2024 Revenue: $168.0 - $170.0 million
  • Second Quarter 2024 Year-over-year growth: 16% - 17%
  • Second Quarter 2024 Non-GAAP income from operations: $6.5 - $8.5 million
  • Second Quarter 2024 Non-GAAP net income per share: $0.05 - $0.06
  • Full Year 2024 Non-GAAP net income per share: $0.32 - $0.35

Challenges Ahead

  • Full Year 2024 Revenue: $695.0 - $705.0 million
  • Full Year 2024 Year-over-year growth: 17% - 18%
  • Full Year 2024 Non-GAAP income from operations: $58.0 - $64.0 million
  • Estimates are subject to various important cautionary factors.
  • Estimates for non-GAAP financial measures to GAAP have not been reconciled due to the uncertainty and potential variability of expenses that may be incurred in the future.