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Mar 31, 2023
TTEC Q1 2023 Earnings Report
Reported strong financial results for Q1 2023, exceeding expectations with revenue growth and strategic advancements.
Key Takeaways
TTEC announced strong Q1 2023 financial results, with revenue up 7.6 percent to $633.3 million. The company's performance reflects its AI-enabled digital CX technology and services, with growth in healthcare, financial services, and the public sector.
Revenue increased by 7.6 percent, reaching $633.3 million.
Operating income was $44.4 million, representing 7.0 percent of revenue.
Net income was $20.9 million, or 3.3 percent of revenue.
Fully diluted EPS reached $0.44 ($0.78 Non-GAAP).
Forward Guidance
TTEC reiterated its outlook for the full year 2023, expressing confidence in delivering above the mid-point of their revenue and profit guidance range if current trends continue, despite macroeconomic uncertainties.
Positive Outlook
- Strong year-over-year revenue growth reflecting strong seasonal volumes.
- Solid enterprise and public sector demand.
- Clients investing in the long-term benefits from modernizing their CX technology ecosystems.
- Growing pipeline indicates strong client demand.
- Focused on growth initiatives, CX innovation, and leadership strength.
Challenges Ahead
- Growing macroeconomic uncertainties.
- It is too early to change the full year outlook.
- Reconciling items that impact Non-GAAP metrics are dependent on future events outside of the Company’s control or cannot be reliably predicted.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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