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Jun 30, 2021
TTEC Q2 2021 Earnings Report
Reported record revenue and profitability, positioning the company to achieve significant financial milestones.
Key Takeaways
TTEC Holdings, Inc. announced record second-quarter financial results, with revenue increasing by 22% to $554.8 million. The company's success is attributed to growing existing client volume and adding new clients, leveraging the breadth of their CX offerings.
Revenue increased 22 percent to $554.8 million.
Operating Income was $65.8 Million or 11.9 Percent of Revenue (Non-GAAP $78.6 Million or 14.2 Percent of Revenue)
Net Income was $47.4 Million ($60.2 Million Non-GAAP)
Fully Diluted EPS was $1.00 ($1.27 Non-GAAP)
Forward Guidance
TTEC raised its full-year 2021 outlook, expecting revenue between $2.248 and $2.266 billion, representing a 15.3% to 16.3% increase over the prior year. Non-GAAP operating income margins are projected to be between 12.4% and 12.7%, with Non-GAAP adjusted EBITDA margins between 15.3% and 15.7%. Non-GAAP earnings per share are estimated to be between $4.35 and $4.51.
Positive Outlook
- Revenue between $2.248 and $2.266 billion, an increase of 15.3 and 16.3 percent over the prior year.
- Non-GAAP Operating Income margins between 12.4 and 12.7 percent.
- Non-GAAP Adjusted EBITDA margins between 15.3 and 15.7 percent.
- Non-GAAP Earnings Per Share between $4.35 and $4.51.
- Capital expenditures are estimated to between 2.9 and 3.1 percent of revenue, of which approximately 60 percent is growth oriented.
Challenges Ahead
- Effective tax rate for the full year is estimated between 22 and 24 percent.
- Diluted share count for the full year is estimated between 47.2 and 47.6 million.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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