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Jun 30, 2025
TTEC Q2 2025 Earnings Report
TTEC reported its financial results for the second quarter of 2025, showing a decrease in revenue but significant improvements in income from operations and net income compared to the prior year.
Key Takeaways
TTEC announced solid financial results for the second quarter of 2025, with revenue of $513.6 million. The company reported a GAAP net loss of $6.7 million, but a non-GAAP net income of $10.6 million. Income from operations saw a substantial improvement, reaching $18.9 million compared to a loss in the prior year, driven by the absence of large impairment charges. Adjusted EBITDA also increased, reflecting improved profitability.
Revenue for Q2 2025 was $513.6 million, a 3.8% decrease year-over-year.
GAAP income from operations significantly improved to $18.9 million (3.7% of revenue) from a loss of $224.4 million in the prior year, primarily due to the absence of non-cash impairment charges.
Non-GAAP net income was $10.6 million, or $0.22 per diluted share, compared to $6.6 million, or $0.14 per diluted share, in the prior year.
Adjusted EBITDA increased to $51.8 million (10.1% of revenue) from $46.2 million (8.7% of revenue) in the prior year.
Revenue by Segment
Forward Guidance
TTEC updated its full-year 2025 revenue outlook, raising guidance for the Engage segment due to higher growth in its embedded base and positive foreign exchange impact. The company reiterated its full-year profitability outlook, despite a negative foreign exchange impact on Engage's margins.
Positive Outlook
- Raised full-year revenue guidance for the Engage segment.
- Higher growth anticipated in the embedded client base.
- Positive foreign exchange impact on revenue compared to budgeted rates.
- Solid performance delivered in both segments in the second quarter and first half of the year.
- Continued focus on utilization to maximize margins in TTEC Digital as the market shifts to holistic data and AI solutions.
Challenges Ahead
- Foreign exchange impact versus budget is having a negative effect on Engage's margins.
- Remaining cautious due to the dynamic global economic environment.
- Revenue decline in Engage segment, although less than expected.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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