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Dec 31, 2025
TTEC Q4 2025 Earnings Report
TTEC reported fourth quarter 2025 financial results, highlighted by a significant non-cash impairment charge and growth in the Digital segment.
Key Takeaways
TTEC's fourth quarter was defined by a $205.4 million non-cash goodwill impairment charge related to its Digital unit, resulting in a GAAP net loss despite a slight revenue increase. On a non-GAAP basis, the company saw improved profitability and margins compared to the prior year, with the Digital segment growing revenue by 9.2%.
GAAP revenue increased 0.4% to $570.0 million compared to the prior year quarter.
A $205.4 million non-cash goodwill impairment charge led to a GAAP net loss of $170.5 million.
Non-GAAP Adjusted EBITDA rose to $62.2 million, representing a 10.9% margin.
TTEC Digital segment revenue grew 9.2% to $125.5 million, while TTEC Engage revenue declined 1.8%.
Revenue by Segment
Forward Guidance
TTEC provided full year 2026 guidance projecting revenue between $2.005 billion and $2.055 billion with a focus on margin expansion and debt reduction.
Positive Outlook
- Projected Non-GAAP adjusted EBITDA margin expansion to 11.3% at the mid-point.
- Expected Non-GAAP earnings per share between $1.06 and $1.32.
- Digital segment revenue expected to reach $430 million at the mid-point.
- Commitment to further deleverage and strengthen the balance sheet.
- Focus on higher value transformational engagements across both segments.
Challenges Ahead
- Full year 2026 revenue guidance mid-point of $2.03B is lower than 2025 revenue of $2.137B.
- Interest expense, net is projected to be between $72M and $74M.
- Non-GAAP adjusted tax rate is expected to be high, between 38% and 42%.
- Engage segment revenue is projected to decline compared to 2025 levels.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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