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Sep 30, 2024
TTEC Q3 2024 Earnings Report
Announced third quarter 2024 financial results, with revenue down 12.2 percent.
Key Takeaways
TTEC reported a decrease in revenue and a net loss for the third quarter of 2024, while focusing on diversification, AI-enabled CX solutions, and operational agility to strengthen financial performance amidst industry and macroeconomic headwinds.
Third Quarter 2024 Revenue was $529.4 Million, down 12.2 Percent
Operating Income of $12.9 Million or 2.4 Percent of Revenue
Net Loss of $19.0 Million or negative 3.6 Percent of Revenue
Fully Diluted Net Loss Per Share of $0.40
Forward Guidance
The Company is re-iterating full year 2024 guidance near the lower end of the range that was provided last quarter.
Positive Outlook
- Diversifying CX technology partnerships in TTEC Digital.
- Broadening expertise and capabilities across Contact Center, CRM, AI and analytics solutions in TTEC Digital.
- Launching new client programs across expanded geographic footprint in TTEC Engage.
- Working through previously mentioned headwinds in TTEC Engage.
- Executing upon profit optimization initiatives in TTEC Engage.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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