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Dec 31, 2019
TTEC Q4 2019 Earnings Report
TTEC announced its Q4 2019 earnings, reporting revenue of $461.3 million and EPS of $0.60.
Key Takeaways
TTEC announced record revenue and profit in 2019, with Q4 2019 revenue reaching $461.3 million and EPS at $0.60. The company's investments in technology-rich CX solutions have optimized access to the customer experience ecosystem, positioning them for growth and margin expansion in 2020 and beyond.
TTEC delivered record revenue and profit in 2019.
The company overperformed against many of its internal targets.
TTEC's integrated capabilities allow them to deliver a range of CX solutions.
The company is positioned to advance revenue growth and margin expansion in 2020 and beyond.
Forward Guidance
TTEC anticipates revenue between $1.757 and $1.773 billion, representing a 6.9% to 7.9% increase over the prior year. Operating Income margins are projected to be between 8.2% and 8.4%, with Adjusted EBITDA margins between 13.3% and 13.5%. Earnings Per Share are expected to be between $2.03 and $2.10.
Positive Outlook
- Revenue between $1.757 and $1.773 billion, an increase of 6.9 and 7.9 percent over the prior year.
- Operating Income margins between 8.2 and 8.4 percent.
- Adjusted EBITDA margins between 13.3 and 13.5 percent.
- Earnings Per Share between 2.03 and 2.10 cents.
- Capital expenditures are estimated to between 3.6 and 3.8 percent of revenue, of which approximately 65 percent is growth oriented.
Challenges Ahead
- Effective tax rate for the full year is estimated between 25 and 27 percent.
- Diluted share count for the full year is estimated between 46.9 and 47.1 million.
- First half - second half 2020 mix is estimated.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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