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Sep 30, 2020
TTEC Q3 2020 Earnings Report
TTEC achieved record revenue and increased demand for its digital customer experience solutions.
Key Takeaways
TTEC announced record third-quarter results, with revenue reaching $493.0 million, a 24.6% increase. The company is raising its full-year 2020 outlook due to strong performance and backlog.
Revenue was $493.0 million, representing 24.6% growth.
Operating Income was $53.4 Million or 10.8% of Revenue.
Net Income was $21.4 Million.
Fully Diluted EPS was $0.45.
Forward Guidance
TTEC raised its full-year 2020 outlook, excluding restructuring and impairment charges.
Positive Outlook
- Revenue between $1.881 and $1.893 billion, an increase between 14.5 and 15.2 percent over the prior year.
- Operating Income margins between 10.1 and 10.3 percent.
- Adjusted EBITDA margins between 14.9 and 15.0 percent.
- Earnings Per Share between $2.92 and $3.02.
- Diluted share count for the full year is estimated between 46.9 and 47.1 million.
Challenges Ahead
- Capital expenditures are estimated to be between 3.1 and 3.3 percent of revenue, of which approximately 70 percent is growth oriented.
- Effective tax rate for the full year is estimated between 21 and 24 percent.
- Mindful of the continued uncertainty that persists in the global economy.
- The need to forecast demand for services accurately and the impact of such forecasts on our capacity utilization.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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