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Jun 30, 2020
TTEC Q2 2020 Earnings Report
Announced record second quarter 2020 financial results, with revenue growth driven by heightened demand for digitized and virtualized CX solutions.
Key Takeaways
TTEC announced record financial results for Q2 2020, driven by heightened demand for digitized and virtualized CX solutions. Revenue reached $453.1 million, a 15.4% increase, and the company reinstated and raised its full-year 2020 outlook.
Revenue was $453.1 million, representing 15.4 percent growth.
Operating Income was $49.0 Million or 10.8 Percent of Revenue ($49.8 Million or 11.0 Percent Non-GAAP)
Net Income was $31.3 Million ($35.2 Million Non-GAAP)
Fully Diluted EPS was $0.67 ($0.75 Non-GAAP)
Forward Guidance
The company reinstated its full-year 2020 outlook, expecting revenue between $1.766 and $1.784 billion, operating income margins between 9.1 and 9.2 percent, adjusted EBITDA margins between 14.2 and 14.3 percent, and earnings per share between $2.37 and $2.43.
Positive Outlook
- Revenue between $1.766 and $1.784 billion, an increase of 7.4 and 8.5 percent over the prior year.
- Operating Income margins between 9.1 and 9.2 percent.
- Adjusted EBITDA margins between 14.2 and 14.3 percent.
- Earnings Per Share between $2.37 and $2.43.
- Capital expenditures are estimated to be between 3.1 and 3.3 percent of revenue, of which approximately 70 percent is growth oriented.
Challenges Ahead
- Effective tax rate for the full year is estimated between 23 and 27 percent.
- Diluted share count for the full year is estimated between 46.9 and 47.1 million.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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