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Mar 31, 2025
TTEC Q1 2025 Earnings Report
TTEC announced its financial results for the first quarter ended March 31, 2025, reporting revenue of $534.2 million, a decrease of 7.4% compared to the prior year.
Key Takeaways
TTEC exceeded its internal plan in the first quarter of 2025 with both the TTEC Digital and TTEC Engage segments delivering strong results. Despite a cautious economic environment and uncertainty in trade policy, the company signed new enterprise clients, grew existing client relationships, and improved operational performance. The company is reiterating its full-year 2025 outlook.
First quarter 2025 GAAP revenue was $534.2 million, a 7.4 percent decrease compared to $576.6 million in the prior year.
GAAP income from operations was $24.2 million, or 4.5 percent of revenue, compared to $22.7 million, or 3.9 percent of revenue in the prior year.
Non-GAAP Adjusted EBITDA was $56.4 million, or 10.6 percent of revenue, compared to $54.9 million, or 9.5 percent of revenue in the prior year.
GAAP fully diluted earnings per share was $0.07 compared to $0.01 in the prior year, while Non-GAAP fully diluted earnings per share was $0.28 compared to $0.27 in the prior year.
Revenue by Segment
Forward Guidance
TTEC is reiterating its full-year 2025 outlook, anticipating continued strong results from both segments despite economic uncertainties and potential impacts from trade policy.
Positive Outlook
- Client-centric go-to-market approach in TTEC Digital is resonating.
- AI-enabled solutions and analytics are performing well.
- Multi-platform capabilities are proving effective.
- Focus on improving operational agility in TTEC Engage.
- Providing digitally enabled solutions in TTEC Engage.
Challenges Ahead
- Many clients are adopting a cautious approach in the current economic environment.
- Recent uncertainty in trade policy is challenging for global businesses.
- Difficult to predict how economic uncertainties will impact existing and potential new clients.
- Reconciliations to GAAP measures for non-GAAP guidance are not quantitatively provided.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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