LivePerson Q1 2021 Earnings Report
Key Takeaways
LivePerson announced strong Q1 2021 results, exceeding guidance with a record revenue of $108 million, representing a 38% year-over-year growth. The company signed 8 seven-figure deals and increased annual contract values by more than 120% year-over-year. They also raised full year revenue guidance given continued momentum in Conversational Commerce.
Total revenue increased by 38% year-over-year to $107.9 million.
Business operations revenue grew by 38% year-over-year to $98.9 million.
Consumer operations revenue increased by 44% year-over-year to $9.0 million.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 34% to $490,000.
LivePerson
LivePerson
LivePerson Revenue by Segment
Forward Guidance
The Company is raising revenue guidance for full year 2021 to a range of $460 million to $468 million. Second quarter revenue guidance range is $112.0 million to $114.0 million. Guidance for 2021 adjusted EBITDA of $33.5 million to $41.5 million remains unchanged.
Positive Outlook
- Full year revenue guidance increased to $460 million - $468 million
- Targeting full year revenue growth of 25.5% to 27.5%
- Second quarter revenue expected to be $112.0 million - $114.0 million
- Gross profit to be in a range of 69.0% to 70.0%
- Sales and marketing 33.5% of revenue
Challenges Ahead
- GAAP net loss per share for Q2 $(0.55) - $(0.53)
- Adjusted operating loss for Q2 $(4.3) - $(2.3) million
- Product development 36.7% of revenue
- General and administrative 14.3% of revenue
- Capital expenditures of approximately $46.1 million