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Mar 31, 2021
LivePerson Q1 2021 Earnings Report
Exceeded guidance with record revenue and growth, signed significant deals, and enhanced operating leverage.
Key Takeaways
LivePerson announced strong Q1 2021 results, exceeding guidance with a record revenue of $108 million, representing a 38% year-over-year growth. The company signed 8 seven-figure deals and increased annual contract values by more than 120% year-over-year. They also raised full year revenue guidance given continued momentum in Conversational Commerce.
Total revenue increased by 38% year-over-year to $107.9 million.
Business operations revenue grew by 38% year-over-year to $98.9 million.
Consumer operations revenue increased by 44% year-over-year to $9.0 million.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 34% to $490,000.
LivePerson
LivePerson
Forward Guidance
The Company is raising revenue guidance for full year 2021 to a range of $460 million to $468 million. Second quarter revenue guidance range is $112.0 million to $114.0 million. Guidance for 2021 adjusted EBITDA of $33.5 million to $41.5 million remains unchanged.
Positive Outlook
- Full year revenue guidance increased to $460 million - $468 million
- Targeting full year revenue growth of 25.5% to 27.5%
- Second quarter revenue expected to be $112.0 million - $114.0 million
- Gross profit to be in a range of 69.0% to 70.0%
- Sales and marketing 33.5% of revenue
Challenges Ahead
- GAAP net loss per share for Q2 $(0.55) - $(0.53)
- Adjusted operating loss for Q2 $(4.3) - $(2.3) million
- Product development 36.7% of revenue
- General and administrative 14.3% of revenue
- Capital expenditures of approximately $46.1 million