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Jun 30, 2025
LivePerson Q2 2025 Earnings Report
LivePerson reported a decrease in total revenue, driven by customer cancellations and downsells, while securing a refinancing agreement to strengthen its financial foundation.
Key Takeaways
LivePerson announced its second quarter 2025 financial results, with total revenue reaching $59.6 million, aligning with the high end of their guidance. The company reported a net loss of $15.7 million and an adjusted EBITDA of $2.9 million. A significant focus for the quarter was the successful refinancing agreement, which deleveraged the balance sheet and extended the company's financial runway.
Total revenue for Q2 2025 was $59.6 million, a 25.4% decrease year-over-year, primarily due to customer cancellations and downsells.
The company reported a net loss of $15.7 million, or $0.17 per share, compared to a net income of $41.8 million in Q2 2024.
Adjusted EBITDA for the second quarter was $2.9 million, exceeding the high end of their guidance range.
LivePerson signed 38 deals in Q2, including 3 new customers, and successfully completed a refinancing agreement to deleverage its balance sheet by $226 million.
Revenue by Segment
Forward Guidance
For the third quarter of 2025, LivePerson expects total revenue to be between $56 million and $59 million, with adjusted EBITDA ranging from $(4) million to $(2) million. For the full year 2025, total revenue is projected to be between $230 million and $240 million, and adjusted EBITDA between $(3) million and $7 million.
Positive Outlook
- Expected total revenue for Q3 2025 is at the high-end of the guidance range.
- Adjusted EBITDA for Q2 2025 was above the high-end of guidance.
- Refinancing agreement significantly deleverages the balance sheet by $226 million.
- Refinancing extends LivePerson's runway through 2029.
- Accelerating innovation with a 45% sequential increase in conversations powered by Generative AI suite.
Challenges Ahead
- Expected total revenue for Q3 2025 represents a year-over-year decrease of (25)% to (21)%.
- Expected adjusted EBITDA for Q3 2025 is projected to be negative, ranging from $(4) million to $(2) million.
- Full year 2025 total revenue guidance indicates a significant year-over-year decrease of (26)% to (23)%.
Historical Earnings Impact
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Avg. Return Before/After Earnings
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