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Jun 30
LivePerson Q2 2025 Earnings Report
LivePerson reported a decrease in total revenue, driven by customer cancellations and downsells, while securing a refinancing agreement to strengthen its financial foundation.
Key Takeaways
LivePerson announced its second quarter 2025 financial results, with total revenue reaching $59.6 million, aligning with the high end of their guidance. The company reported a net loss of $15.7 million and an adjusted EBITDA of $2.9 million. A significant focus for the quarter was the successful refinancing agreement, which deleveraged the balance sheet and extended the company's financial runway.
Total revenue for Q2 2025 was $59.6 million, a 25.4% decrease year-over-year, primarily due to customer cancellations and downsells.
The company reported a net loss of $15.7 million, or $0.17 per share, compared to a net income of $41.8 million in Q2 2024.
Adjusted EBITDA for the second quarter was $2.9 million, exceeding the high end of their guidance range.
LivePerson signed 38 deals in Q2, including 3 new customers, and successfully completed a refinancing agreement to deleverage its balance sheet by $226 million.
LivePerson
LivePerson
LivePerson Revenue by Segment
Revenue by Segment
Hosted services Revenue
CapyFin.comProfessional services Revenue
CapyFin.com Forward Guidance
For the third quarter of 2025, LivePerson expects total revenue to be between $56 million and $59 million, with adjusted EBITDA ranging from $(4) million to $(2) million. For the full year 2025, total revenue is projected to be between $230 million and $240 million, and adjusted EBITDA between $(3) million and $7 million.
Positive Outlook
- Expected total revenue for Q3 2025 is at the high-end of the guidance range.
- Adjusted EBITDA for Q2 2025 was above the high-end of guidance.
- Refinancing agreement significantly deleverages the balance sheet by $226 million.
- Refinancing extends LivePerson's runway through 2029.
- Accelerating innovation with a 45% sequential increase in conversations powered by Generative AI suite.
Challenges Ahead
- Expected total revenue for Q3 2025 represents a year-over-year decrease of (25)% to (21)%.
- Expected adjusted EBITDA for Q3 2025 is projected to be negative, ranging from $(4) million to $(2) million.
- Full year 2025 total revenue guidance indicates a significant year-over-year decrease of (26)% to (23)%.
- Full year 2025 adjusted EBITDA guidance includes a potential negative range of $(3) million.
- The company's financial expectations are subject to significant known and unknown risks and uncertainties.