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Sep 30, 2021
LivePerson Q3 2021 Earnings Report
LivePerson reported a strong third quarter with revenue growth and strategic acquisitions.
Key Takeaways
LivePerson announced its Q3 2021 financial results, generating revenue of $118.3 million, a 25% increase year-over-year. The company raised its 2021 revenue guidance and closed two major strategic acquisitions, VoiceBase and Tenfold. They also signed seven 7-figure deals and the largest 8-figure contract in LivePerson's history.
Total revenue was $118.3 million, a 25% increase year-over-year.
Business operations revenue increased 26% year over year to $109.2 million.
Signed seven seven-figure deals and 102 deals in total.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 34% to $570,000.
LivePerson
LivePerson
Forward Guidance
LivePerson is raising its 2021 revenue guidance range to $468.0 million to $471.0 million and updating its 2021 adjusted EBITDA guidance to a range of $11.9 million to $16.3 million.
Positive Outlook
- Revenue guidance range for the fourth quarter is $122.2 million to $125.2 million, or 19.6% to 22.6% YoY.
- Full Year 2021 Revenue guidance is $468.0 million to $471.0 million.
- Gross profit to be in a range of 66.0% to 67.0%.
- Sales and marketing 36.1% of revenue.
- Product development 35.9% of revenue.
Challenges Ahead
- The Company is guiding for fourth quarter adjusted EBITDA in a range of $(21.7) million to $(17.3) million or a (17.8)% to (13.8)% margin.
- Full year 2021 adjusted EBITDA guidance to a range of $11.9 million to $16.3 million, or a 2.6% to 3.5% margin.
- Full Year 2021 GAAP net loss per share $(2.06) - $(1.98).
- Full Year 2021 Adjusted operating (loss) (in millions) $(17.9) - $(13.4).
- General and administrative 15.4% of revenue.