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Jun 30, 2024
LivePerson Q2 2024 Earnings Report
Total revenue reached $79.9M, aligning with the high-end of guidance, and adjusted EBITDA exceeded expectations.
Key Takeaways
LivePerson's Q2 2024 results showed a total revenue of $79.9 million, an 18.1% decrease compared to the same period last year. The company signed 37 deals, including 9 new customers and 1 seven-figure deal. Net income was $41.8 million, or $0.47 per share, compared to $10.8 million, or $0.14 per share, for the second quarter of 2023.
Total revenue was $79.9 million, an 18.1% decrease year-over-year.
Signed 37 deals, including 9 new customers and 1 seven-figure deal.
Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 9.6% to $630,000.
Net income was $41.8 million, or $0.47 per share.
LivePerson
LivePerson
LivePerson Revenue by Segment
Revenue by Segment
Hosted Services Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
For Q3 2024, LivePerson expects revenue between $69M and $73M, with adjusted EBITDA between $0M and $5M. For the full year 2024, they expect revenue between $300M and $315M, and adjusted EBITDA between $15M and $26M.
Positive Outlook
- B2B Core recurring revenue to represent 92% of total revenue in Q3 2024.
- Adjusted EBITDA margin expected to range from 0.0% to 6.8% for Q3 2024.
- B2B Core recurring revenue to represent 92% of total revenue for full year 2024.
- Adjusted EBITDA margin expected to range from 5.0% to 8.3% for full year 2024.
Challenges Ahead
- Total revenue for Q3 2024 expected to decline by (32)% to (28)% year-over-year.
- Total revenue for full year 2024 expected to decline by (24)% to (20)% year-over-year (excluding $7.2M of Kasamba revenue generated in Q1 2023).
Revenue & Expenses
Visualization of income flow from segment revenue to net income