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Mar 31, 2024
LivePerson Q1 2024 Earnings Report
LivePerson's Q1 2024 financial results were announced, with total revenue above the high-end of guidance and adjusted EBITDA above the midpoint of guidance.
Key Takeaways
LivePerson reported Q1 2024 revenue of $85.1 million, a 20.9% decrease year-over-year, but above the high end of their guidance. The company signed 40 deals, including 12 new customers. Adjusted EBITDA was $0.5 million. They expect full year 2024 revenue to range from $300M - $315M.
Total revenue for Q1 2024 was $85.1 million, a decrease of 20.9% compared to the same period last year.
LivePerson signed 40 deals in Q1 2024, including 12 new and 28 existing customers.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 11.6% to $625,000.
Net loss for Q1 2024 was $35.6 million, or $0.40 per share, compared to a net loss of $17.4 million, or $0.23 per share, for Q1 2023.
LivePerson
LivePerson
LivePerson Revenue by Segment
Revenue by Segment
Hosted Services Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
For Q2 2024, LivePerson expects total revenue to range from $76M - $80M, with adjusted EBITDA between $0M and $5M. For the full year 2024, revenue is expected to be $300M - $315M, and adjusted EBITDA between $15M and $26M.
Positive Outlook
- Expect total revenue to range from $300M - $315M for the full year 2024.
- Expect adjusted EBITDA to range from $15M to $26M for the full year 2024.
- Expect B2B Core recurring revenue to represent 92% of total revenue for the full year 2024.
- Expect total revenue to range from $76M - $80M for the second quarter of 2024.
- Expect adjusted EBITDA to range from $0M to $5M for the second quarter of 2024.
Challenges Ahead
- Total revenue is expected to decline by (24)% to (20)% year over year for the full year 2024.
- Revenue growth (year-over-year) is expected to be (22)% - (18)% for the second quarter of 2024.
- Adjusted EBITDA margin (%) is expected to be 0% - 6.3% for the second quarter of 2024.
- Financial expectations involve significant known and unknown risks and uncertainties.
- Actual results may vary materially from these forward-looking measures.
Revenue & Expenses
Visualization of income flow from segment revenue to net income