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Mar 31, 2024
LivePerson Q1 2024 Earnings Report
LivePerson's Q1 2024 financial results were announced, with total revenue above the high-end of guidance and adjusted EBITDA above the midpoint of guidance.
Key Takeaways
LivePerson reported Q1 2024 revenue of $85.1 million, a 20.9% decrease year-over-year, but above the high end of their guidance. The company signed 40 deals, including 12 new customers. Adjusted EBITDA was $0.5 million. They expect full year 2024 revenue to range from $300M - $315M.
Total revenue for Q1 2024 was $85.1 million, a decrease of 20.9% compared to the same period last year.
LivePerson signed 40 deals in Q1 2024, including 12 new and 28 existing customers.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 11.6% to $625,000.
Net loss for Q1 2024 was $35.6 million, or $0.40 per share, compared to a net loss of $17.4 million, or $0.23 per share, for Q1 2023.
Revenue by Segment
Forward Guidance
For Q2 2024, LivePerson expects total revenue to range from $76M - $80M, with adjusted EBITDA between $0M and $5M. For the full year 2024, revenue is expected to be $300M - $315M, and adjusted EBITDA between $15M and $26M.
Positive Outlook
- Expect total revenue to range from $300M - $315M for the full year 2024.
- Expect adjusted EBITDA to range from $15M to $26M for the full year 2024.
- Expect B2B Core recurring revenue to represent 92% of total revenue for the full year 2024.
- Expect total revenue to range from $76M - $80M for the second quarter of 2024.
- Expect adjusted EBITDA to range from $0M to $5M for the second quarter of 2024.
Challenges Ahead
- Total revenue is expected to decline by (24)% to (20)% year over year for the full year 2024.
- Revenue growth (year-over-year) is expected to be (22)% - (18)% for the second quarter of 2024.
- Adjusted EBITDA margin (%) is expected to be 0% - 6.3% for the second quarter of 2024.
Revenue & Expenses
Visualization of income flow from segment revenue to net income
Historical Earnings Impact
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Avg. Return Before/After Earnings
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