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Sep 30, 2023
LivePerson Q3 2023 Earnings Report
LivePerson's financial performance in Q3 2023 showed revenue at the top end of guidance and adjusted EBITDA above the midpoint of guidance.
Key Takeaways
LivePerson's Q3 2023 total revenue reached $101.3 million, hitting the top end of their guidance. The company signed 50 deals, including 19 new and 31 existing customer contracts. Adjusted EBITDA was above the midpoint of the guidance range. The company is maintaining its 2023 revenue and adjusted EBITDA guidance midpoints.
Total revenue was $101.3 million, at the top end of prior guidance.
Signed 50 deals in total, including 19 new and 31 existing customer contracts.
Trailing-twelve-months average revenue per enterprise and mid-market customer increased 13% to $595,000.
Adjusted EBITDA was $10.6 million, as compared to adjusted EBITDA of $9.1 million for the third quarter of 2022.
LivePerson
LivePerson
LivePerson Revenue by Segment
Revenue by Segment
Hosted Services Revenue
CapyFin.comProfessional Services Revenue
CapyFin.com Forward Guidance
For Q4 2023, LivePerson expects total revenue to range from $89.7M - $99.7M and adjusted EBITDA to range from $0M - $7M. For full year 2023, revenue is projected to be $389M - $399M and adjusted EBITDA to be $22M - $29M.
Positive Outlook
- B2B Core recurring revenue is expected to represent 89% of total revenue in Q4 2023.
- The midpoint of the full year 2023 revenue guidance is reiterated at $394M.
- The midpoint of the full year 2023 Adjusted EBITDA guidance is reiterated at $25.5M.
- B2B Core recurring revenue to represent 86% of total revenue for full year 2023.
- Maintaining 2023 Revenue and Adjusted EBITDA guidance midpoints
Challenges Ahead
- Revenue growth (year-over-year) for Q4 2023 is expected to be between (21)% - (12)%.
- Revenue (in millions) for Q4 2023 is expected to be $89.7 - $99.7
- Revenue growth (year-over-year) for full year 2023 is expected to be between (19)% - (16)%.
- Revenue (in millions) for full year 2023 is expected to be $389 - $399
- Adjusted EBITDA (in millions) for Q4 2023 is expected to be $0 - $7
Revenue & Expenses
Visualization of income flow from segment revenue to net income